Questions?: 1 877 270 8209
| * Deliveries are made on business days only (unless you specifically request SATURDAY DELIVERY - subject to additional $20 FedEx delivery-fee). * All shipments are sent with a "signature release", meaning if someone is not available to sign for the package, it will be left at the door. We strongly recommend that you ensure someone will be available on the estimated delivery day to sign for the package. We are not responsible for any loss or damage resulting from packages left unattended. * We do not usually ship orders that will be in transit over the weekend. Therefore, please carefully note the shipping chart below to estimate when your package will arrive: SHIPPING CUT OFFS & ARRIVAL FOR MOTHER'S DAY: 2 Day Shipping: Order by Wed, May 7 3pm CST - Arrive Friday, May 9 Overnight Shipping: Order by Thursday, May 8 3pm CST - Arrive Friday May 9 Saturday Delivery**: Order by Friday, May 9 3pm CST - Arrive Saturday May 10 Non-Holiday Orders: * Delivery dates are estimates only and do not take into account holidays or adverse weather conditions beyond our control. Actual delivery times may vary. ** Additional $20 delivery fee applies for Saturday delivery. Please choose "SATURDAY DELIVERY" shipping option during checkout. Not available to all destinations. Approximate Shipping Charges (Domestic USA): 2-Day Courier: $10 to 20 (plus $7 for insulated shipping materials when necessary) Next-Day Courier: $20 to 30 (plus $7 for insulated shipping materials when necessary) Do you ship to international destinations? Yes, our check-out process currently processes orders to Canada, Australia, Japan and the UK. For deliveries to other countries, please contact us for specific details. How do you keep the chocolate from melting during shipping? We protect our chocolate from temperature extremes. During warm-weather we pack our chocolate in insulated shipping containers with frozen gel packs to prevent melting. Please note that a Warm-Weather-Shipping fee of $7 will be added to your order to cover the cost of insulating materials during warm weather. Can I track my shipment? Yes, once your order is shipped we will email a shipment tracking number. Will the courier company leave my shipment if I am not there when they deliver? Yes. All shipments are sent with a "signature release", meaning if someone is not available to sign for the package, it will be left at the door. We strongly recommend that you ensure someone will be available on the estimated delivery day to sign for the package. We are not responsible for any loss or damage resulting from packages left unattended. Do you ship to PO Boxes? No, we do not ship to P.O. boxes. May I choose a delivery date? Yes, during checkout you may specify which date you would like your order delivered and we will do our best to accommodate. May I include a message? Yes, we would be delighted to customize one of our complimentary gift cards with the message of your choice. You may write your message for the card during check-out Warm-Weather Shipping: A $7 Warm-Weather-Shipping fee will be added to your order at the time of shipping to cover the cost of insulating materials and frozen gel-packs during warm weather. What is Single-Estate Chocolate? Each NOKA truffle or chocolate is crafted from 75% dark chocolate couverture, made with cacao beans sourced from a distinct cacao estate. For example, our Vivienté™ truffle is made from the finest Venezuelan dark chocolate (min. 75% cacao): from the luxurious ganache (center of the truffle) to the thinly enrobed shell and delicate shavings that decorate its exterior - only pure Venezuelan dark chocolate is used. By using only single-estate chocolate it enables the tasting of the terroir or "true essence of the origin". A fitting analogy to our single-estate chocolate is to that of tasting fine wine - for example, a bottle of Californian Merlot will have a different flavor profile than a French Merlot - the resulting differences are due to a number of factors including soil and climate. The same is true with the finest single-estate chocolate. How is your chocolate different than other dark chocolate? Regular dark chocolate contains a blend of cacao from a variety of different origins or countries, whereas our chocolates are crafted with couverture made from cacao beans from a distinct cacao estate. Most regular chocolate also contains vanilla, added to round out quality imperfections and create a consistent flavor. We focus solely on the highest quality single-estate dark chocolate and as such there is no vanilla in any of our chocolate. Our passion is tasting real chocolate, in its rarest and purest form, unadulterated by vanilla and emulsifiers such as soy lecithin (an ingredient in almost all other chocolate). What is the difference between NOKA's Grand Cru Truffles and Vintages Chocolates? Our truffles are handcrafted from rare single-estate dark chocolate and fresh organic cream, creating a rich and luxurious delicacy. Our chocolates are made of pure single-estate dark chocolate, delivering an incredibly intense single-estate chocolate experience. None of our products contain any preservatives, additives or artificial ingredients. Nor do they contain vanilla or lecithin. Our focus is delighting the palate with the pure, unadulterated flavor of each estate. How do I store my truffles and chocolates? Our truffles and chocolates are the purest chocolates in the world. No preservatives, additives or artificial ingredients are used. As such, they are perishable and should be stored in a cool (60 – 68F), dry (40 – 50% Humidity) place. Do not refrigerate. How long can I keep my truffles and chocolates? Our truffles are best if enjoyed within seven-days of receipt and our chocolates are best if enjoyed within thirty-days of receipt. Please follow above storage recommendations. Do your chocolates contain gluten? Our chocolates are gluten free Do your chocolates contain soy? Our chocolates contain no soy. Do your chocolates contain any dairy products? Our truffles are made with fresh cream. Do your chocolates contain any nut products? Our chocolates contain no nuts. However, we are unable to guarantee the ingredients used in our chocolates come to us from a nut-free facility. Is my credit card and account information secure? We work hard to protect the security of your sensitive information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Do you keep my information private? Absolutely. We never sell, rent or share your information with any outside third parties. Which methods of payment do you accept? We accept Visa®, Mastercard®, American Express® and Discover®. Sorry, we do not accept checks or money orders. Is my order subject to sales tax? State sales tax of 8.25% will be levied on orders shipped to addresses in Texas. Goods and Services Tax (GST) of 5% will be levied on orders shipped to Canada. (GST 5% effective Jan. 1 2008) |
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| Frequently Asked Questions |